I'm in CA today.  Yesterday I sent an e-mail to Elecraft asking if they took visitors at their office and if they had a K3/P3 I could look at.  The response form Lisa was "we love visitors".  Today I went by Elecraft and Howard spent a while with me showing all about the K3/P3/KPA500.  We then went on a shop tour and then he opened up his K3 at his desk so I could look inside.

Now that's customer service and pride in your job and product.  While I recently purchased a KX3 and became a customer.  They just gained a repeat customer as I will definitely make any future radio purchases from them.

I'm really looking forward to ordering a K3!